Front load Washer door will not open.

The door will not open – Front-load washer


Is water hooked up to the washer?

The door will remained locked while draining water.  If during installation the washer was plugged in and turned on without water hoses attached, the washer may attempt to drain for 8 minutes before the door unlocks.  Let the washer run until the door unlocks.  Do not turn off the washer or unplug the washer.

Does water remain in the washer after the final spin?

If water remains in the washer after the final spin, then the door will not unlock. Select Drain/Spin or Spin Only to remove any remaining water from the washer. The door should unlock at the end of the cycle.   For models that have Rinse/Drain & Spin,  push the Extra Rinse button to turn off the rinse to remove excess water.

Is the door locked and the Add A Garment light on?

If the Add A Garment light is on, then the washer door will unlock after the Pause/Cancel button is pressed once. Pressing the Start button will restart the washer at the same point where it left off in the cycle.

Is the door locked and the Add A Garment light off?

If the Add A Garment light is off, then the washer door will unlock after the Pause/Cancel button is pressed twice. The door will not immediately unlock while the cycle is running due to a possible high-water level in the washer, high-water temperature, tumbling or spinning. It may take up to five minutes for the washer to stop spinning and draining before the door will unlock. You will hear the door click when it unlocks.


Front load washer Display shows F21 or F02






This error code indicates that drain times are longer than expected.

Is the drain hose kinked or clogged?

Make sure the drain hose is not kinked or clogged. Straighten the hose for adequate water flow. Remove any blockage from the drain hose, drainpipe or utility sink. Use the U-shaped drain hose form on the drain hose, and secure the drain hose. See the Installation Instructions for details; find them by entering your model number in the search tool below.


Are you using HE High Efficiency detergent?

Use only HE High Efficiency detergent. Using non-HE detergent, or more than the manufacturer’s recommended amount of detergent, can cause excessive suds. The excess suds will slow or stop the removal of water from the washer.

Concentrated detergents labeled 2x and higher will require a small amount of detergent based on load size. Always follow the manufacturer’s recommendations.



To remove the error display, press Pause/Cancel twice.


If Pause/Cancel does not work:

  1. Unplug the washer or disconnect the power for one minute.
  2. Plug in the washer or reconnect the power.
  3. Re-select the cycle and press Start.

NOTE: If the error remains on the display, and all of the other conditions above have been checked, call for service.

Microwave Control Lock – Microwave will not operate/heat nor accept keypad inputs


Microwave Control Lock (on most models):
The Control Lock disables the control panel pads to avoid unintended use of the microwave oven.

Does “LOC” or “L” or padlock icon show in the display?  If yes, then the control lock feature has been enabled.

Depending on model, there are 2 processes to use the control lock feature.

Process A

To Turn the Control Lockout Feature On or Off:

  1. Make sure the microwave oven and timer are off.
  2. Press and hold the CANCEL keypad for 3 seconds.
  3. 2 tones will sound and “LOC”  or a padlock icon will be displayed (indicating the control is LOCKED).
  4. Repeat to unlock.  Again, 2 tones will sound.

Process B

To Turn the Control Lockout Feature On or Off:

  1. Make sure the microwave oven and timer are off.
  2. Press and hold the START keypad for 5 seconds.
  3. 2 tones will sound and “L” will be displayed (indicating the control is LOCKED)
  4. Repeat to unlock.  Again, 2 tones will sound.

Front Loading Washer Leaving Clothes Damp or Wet

Customer Concern:

Dryer performance may be affected. Some loads (particularly larger loads) will come out very damp or wet when using an Automatic Cycle. These are front-load style dryers, like the one pictured below:


Drying time is too short in the Automatic Cycle—it may have an incorrect console installed.

Confirm affected model via chart or service pointer attached below.

All Serial Numbers are affected





Step 1

The first remedy is to instruct the customer to change the Automatic Default Settings to “3” as indicated on page 8 of their Use and Care Guide (W10296184) and as outlined below. If this does not resolve the concern, refer the consumer to Service to determine if dryer has incorrect console. That process is outlined in the 2nd part of this process, and will require service.

Changing the Automatic Default Settings:

IMPORTANT: Your dryness level settings can be adjusted to adapt to different installations, environmental conditions, or personal preference. This change is retained and will affect all of your AUTOMATIC Cycles, not just the current cycle/load.
If all your loads on all AUTOMATIC Cycles are consistently not as dry as you would like, you may change the default settings to increase the default dryness level. This change will affect all of your Automatic Cycles.
There are 3 drying settings, which are displayed using the WET, DAMP, and COOL DOWN indicators (see figure below):

1. (factory preset dryness level) – WET indicator lit.
2. (slightly drier clothes, 15% more drying time) – WET and DAMP indicators lit.
3. (much drier clothes, 30% more drying time) – WET, DAMP, and COOL DOWN indicators lit.
To change the AUTOMATIC default settings:
NOTE: The AUTOMATIC default settings cannot be changed while the dryer is running.
1. Press and hold the TEMP button for at least 6 seconds. The dryer will beep, and the current drying mode will be displayed.
2. To select a new drying setting, press the TEMP button again until the desired drying setting is shown. NOTE: While cycling through the settings, the current setting will be lit solid, but the other settings will flash.
3. Press the START/PAUSE button to save the drying setting and exit to standby mode. NOTE: To exit without saving, press the POWER button.
4. The drying setting you selected will become your new preset drying setting for all AUTOMATIC Cycles.


See the attached Service Pointer Below.


Servicer Additional Questions

Step 2

The 2nd part of this process is to determine if dryer has incorrect console. This will require a service technician.
Method 1: On the back of the PCB there should be a purple label with the part number W10443970. If the label is white and there is another part number, the wrong console is installed for that model. Order replacement console by model number.
Method 2: Enter service diagnostics. Once entered, press the first button that was used to enter service diagnostics, and then press “START.” Dryer should start and the Wet, Damp, Done, and Hot LEDs should be lit. If the Low LED is lit, the wrong console is installed for that model. Order replacement console by model number.


Gas Dryer does not heat

Dryer does not heat – Gas dryer


Did you select an Air Only cycle or Air Only temperature option?

The Air Only cycle or Air Only temperature does not add heat to the dryer. Expect loads dried with the Air Only cycle or Air Only temperature to take longer to dry. Air Only cycle or Air Only temperature can be found on the control knob or button with the other temperature selections.

Is the shutoff valve in the gas supply line open?

The drum of a gas dryer will turn, but the dryer will not heat, if the gas shutoff valve is closed. Open the gas shutoff valve in the supply line. The valve is open when the handle is parallel to the gas pipe. See the Installation Instructions for details.

Dishwasher will not start


Dishwasher will not start

Is the door open or unlatched?

Make sure the door is completely closed and latched. On models with a dual-digit display, the control displays “- -” during a cycle if it believes the door is not latched. Check for obstructions (spoons, etc), interfering with the door operation. A lower dish rack that is installed backward will also cause incomplete door closure.

Is there power to the dishwasher?

Check your household electrical box to see if a fuse has blown or if the circuit breaker has tripped. If the unit has a plug-in power cord, make sure it is plugged in.

Does your dishwasher have a rotary timer knob? (Some Models)

The cycle selection must match the position of the timer knob. Turn the timer knob to the beginning of the preferred cycle. The timer knob should click when you reach the start of the cycle.

Is the control lock option activated?

Press and hold the Heated Dry option (button with lock icon) for five seconds and the light should turn off. Instructions are also placed on the label on top of the inner door to unlock the controls.

Is the delay start option activated?

To cancel the delay and cycle, press Cancel/Drain.

Has the motor stopped for less than 10 minutes?

The motor may have stopped due to an overload. If this is the case, the motor will automatically reset itself within 5-10 minutes.

Is the Start/Resume indicator flashing?

Opening the door or interrupting the power can stop the cycle. Close the door and press Start/Resume. If the Start/Resume indicator flashes three times when you press Start/Resume, the dishwasher is waiting for you to open the door after the last cycle. Open and close the door, and then press Start/Resume.

On models where the controls are on top of the door be sure to close the door within 3 seconds of pressing the Start/Resume to start or resume the dishwasher cycle.

Is the water shutoff valve (if installed) turned on?

Make sure that the water shutoff valve is turned on.

If these recommendations do not resolve the situation, please call a local authorized servicer.

Manuals & Literature

Misplaced your product Literature? Click this link to look up and download electronic versions of manuals, warranty guides and installation instructions.

For any additional questions, please call our Customer eXperience Center toll-free at 1-866-698-2538, Monday through Friday 8AM-8PM Eastern Standard Time.

Broken Lid Lock on Top Load Washers

Customer Concern:

Lid Lock may break if the customer tries to raise the lid when locked.


The Customer may try to force open the lid when it is still locked. Unit may still be spinning slowly, and lid will not unlock until basket has come to a complete stop. Because these washers are nearly silent during this final “wind down”, consumers think that the cycle is complete, and try to force the lid open.


Design changes were made to the Lid Lock “Slider” to increase strength and enhance the robustness of the lock.
Order Lid Lock Kit # W10404050 and install following the instructions supplied with the kit.
Kit contains:
1 – W10238287 – Latch
1 – W10392041 – Bezel (white)
1 – W10392092 – Bezel (grey)
1 – W10404048 – Instruction Sheet

Confirm affected model and serial range via service pointer attached below:





















All Serial Numbers are affected.



Low ice production

Low ice production


If the refrigerator or ice maker was recently installed, you should allow 24 hours for the freezer to cool enough to begin making ice. Wait 72 hours for full ice production to begin.

Once the refrigerator is completely cooled, the ice maker in Normal Ice Production mode should refill the ice storage bin in 15-20 hours. If ice is not being made fast enough, adjust the freezer control one setting colder. Wait 24 hours between adjustments. In Maximum Ice Production mode (on some models), the ice maker should refill the ice storage bin in 9-13 hours.

Check to see if your refrigerator is connected to a cold water supply and that the water shutoff valve is fully turned on. A low volume of water flow will cause small or hollow ice cubes. Be sure to use a ¼” type valve that requires a drilled hole. It is not recommended to use a self piercing type or a 3/16″ saddle valve, both of which clog easily

Saddle Valve               Shutoff Valve

A clogged or incorrectly installed water filter will reduce the water flow to the ice maker, which will cause small ice cubes or low ice production. If the refrigerator has a water dispenser, check for a problem with the filter by doing the following:

  1. Dispense water using the water dispenser and note the amount of water flow.
  2. Remove the filter. The filter is located either in the base grille below the refrigerator compartment door, or inside the refrigerator compartment in the upper left corner.
  3. Dispense water using the water dispenser again. If the water flow noticeably increases, the filter is either clogged or incorrectly installed. A clogged filter will need to be replaced in order to correct the low flow.

Water is in the dispenser – Frontload washer

Water is in the dispenser – Front-load washer


About 2 tablespoons of water will remain in the dispenser at the end of the cycle. Fresh water flushes the products out of the dispenser at the right time, but a small amount of water will remain. Allow the cycle to complete, before opening the dispenser drawer.

Microwave Error Code F7


Microwave F7 error code indicates that the microwave oven is not heating

The microwave oven has a sensor that continuously monitors (‘senses’) the oven & food temperatures in order to regulate the cook time.  If no heat rise is sensed, the control will turn off the microwave oven & display error code F7.

The F7 error code “oven not heating”, can be a result of several different conditions that need to be diagnosed by a qualified service technician.

Trip circuit breaker/disconnect power for one minute.  Then restore power.  If the problem persists, call for service.

Additional Questions

If the microwave displays a error code F7, typically the control microcomputer board is not the failed component.  The control is the ‘messenger’ of the problem, typically not the failed component.

The F7 error code “oven not heating”, can be a result of several different conditions that need to be diagnosed by a qualified service technician.

F7 Power to Magnetron Interrupted

Unplug oven or disconnect power for one minute. Restore power.
If problem persists Call for Service.