Front loading washer Display shows an error code


The following list of codes indicates an electronics communication problem with the washer:

Duet HT® washer – F01, F03, F06, F11, F23, F24, F27, F28, F29, F30, F31, F32, F35, F42, F61, F62, F63, F64, F65, F70, F71, and F99

Duet® washer – F05, F07, F09, F10, F11, F13, F14, F15, F21, F22, and FdU

Duet SportTM washer – F01, F11, F23, F24, F27, F28, F29, F30, F31, and F33

To remove the error display, press Pause/Cancel twice.


If Pause/Cancel does not work:

  1. Unplug washer or disconnect power for one minute.
  2. Plug in washer or reconnect power.
  3. Re-select the cycle and press Start.



Front loading washer – Cycle time is not correct


Does the displayed Estimated Time Remaining differ from real cycle time? Does the time displayed show one number for a long time? Does the number jump to zero?

During conditions of excessive suds or unbalanced load, the Estimated Time Remaining on your washer may differ from the actual cycle time. The Sensing indicator light will glow while the washer is revising the Estimated Time Remaining. The Estimated Time Remaining is based on: detergent type, size and type of load, cycle selection, and household water temperature and pressure. If excessive suds or an unbalanced load occurs, then the Estimated Time Remaining may stay at one value for a long period of time, or jump to zero at the end of the cycle. To avoid long cycle times due to additional rinsing caused by over-sudsing, always use only HE High Efficiency detergent.

NOTE: The panel shown above may be different than that of your model.

Is “Sud” or “Sd” displayed?  Do you see excessive suds in the window?

The display indicates too much suds, and the washer is not able to spin out water. When “Sud” or “Sd”  is displayed, the washer automatically extends the rinse time to remove the excess suds. During this time the washer pauses the tumbling and adds water for additional rinsing. This pause allows the bubbles in the suds to break. This pause and rinsing is necessary and may occur several times to eliminate the suds. If you see “Sud” or “Sd” with the Rinse status light on, the washer is in the process of removing suds. Let the cycle continue.  If you see “Sud” or “Sd” and the Done status light is on, the washer detected too many suds during the cycle and your load may not be fully rinsed or the water may not be fully removed. Always use only HE High Efficiency detergent to avoid this problem.

Does this occur with a single item or bulky item load?

Unbalanced load conditions are more likely to occur with a single or bulky item. Consider adding additional items to the load to aid in balancing the load. If an unbalanced load is detected, then the washer will make several attempts to redistribute the laundry load in the drum. This adds time to the cycle.

Are you using a cycle, temperature or option that heats the wash water?

If the Whitest Whites cycle, Heavy Duty cycle, Sanitize temperature, or Deep Clean option are selected, the heater in the washer may be turned on. The heating time depends on the incoming water temperatures, load size and type. The Estimated Time Remaining does not adjust for the conditions listed above, so the actual time required may be shorter or longer than that displayed.

Are you washing a large load in a Delicate, Wool, Silk, Hand Washables or Quick Wash cycle?

When using the Delicate, Wool, Silk, Hand Washables or Quick Wash (on some models) cycles, wash small loads to provide your garments with a gentle wash without increasing cycle time. If larger loads are washed in these cycles, wash time will increase.


Why is my washer leaving oil spots on my clothes?


The oil type spots and streaks on your clothing could be caused by several different problems. Here are some tips to eliminate and prevent these types of stains:

  • Using too much fabric softener will result in oily spots on clothing. Also, adding the softener directly to the tub instead of the dispenser will result in this problem. Fabric softener can build up in the dispenser hose to the tub as well. I recommend that you clean your dispenser drawer and wipe out deposits that may have built up in the housing. There may also be a buildup of deposits in the hose from the dispenser to the tub. You may be able to clear these deposits by running an empty cycle with just bleach being dispensed through the detergent dispenser.
  • You should be using HE (High Efficiency) detergent. Failure to use this type of detergent can cause deposits in the dispenser as noted above. It can also build up deposits in the washer tub. A new product named AFFRESH can be used to eliminate deposits in the washer tub. If you cannot find this product locally, you can order it through Sears Parts by calling 1-800-252-1698. You can also order the Affresh online by clicking the Parts link on The part number for this product is W10135699.
  • The spots may be coming from the door boot seal. Certain conditions can cause this boot to deteriorate. It can cause the oily spots and streaks that you describe. Try rubbing a moist paper towel over the entire door boot seal. If you get residue on the paper towel, you should try to clean the entire boot. Try using diluted white vinegar to wipe down the entire door seal. Rinse it with plain tap water. Run an empty cycle with one cup of chlorine bleach added to the wash tub (no other detergents added). After the cycle, leave the washer door slightly ajar and allow the boot to dry. Test for residue again. If you are still getting residue from the door boot, you may need to replace it.
  • Overloading the washer can cause clothes to be forced up against the door boot and streaks can result on garments.
  • Certain plants or chemicals can cause deposits on clothes when laundered. Wisteria sap can cause brown spots on clothes. The sap will appear to be clear until the garment is washed. The same result will occur with certain types of weed killers and other chemicals.
  • This washer has a belt drive system that turns the wash basket. There is not a source of grease or oil that can leak into the washer tub from this type of belt drive system. It is not likely that your oil spots are caused by mechanical lubricants in the washer.

The above tips should help you find and eliminate your problem. If you continue to have this problem and cannot find the cause of the spots, you will probably need a service technician to diagnose and repair your washer.

The procedure for accessing the water seal and bearing in the outer tub at the back of the washer is a complicated process. It involves the disassembly of the cabinet and the tear down of many internal parts of the washer. To see the parts breakdown, you can click on the Parts link on The parts diagrams will illustrate the drive system and the tub assembly. The bearing that you are seeking to access is on the rear shell. To get to it, you must disassemble the outer cabinet, remove the drive belt, drive motor and related components, remove the shocks and suspension springs, remove the 23 screws that hold the 2 halves of the outer shell together and remove the inner basket. Reassembly will require the replacement of the gasket between the two tubs. It also requires precise tightening of the 23 screws that hold the 2 outer shell parts together. Failure to properly tighten the screws will result in leaks. I recommend that you contact a service technician if you want to check this bearing as a source of your oil spots. If you are completely confident that you can safely complete the complicated procedure that I described above, resubmit your question for help in accessing the shell bearing.



Front load Washer door will not open.

The door will not open – Front-load washer


Is water hooked up to the washer?

The door will remained locked while draining water.  If during installation the washer was plugged in and turned on without water hoses attached, the washer may attempt to drain for 8 minutes before the door unlocks.  Let the washer run until the door unlocks.  Do not turn off the washer or unplug the washer.

Does water remain in the washer after the final spin?

If water remains in the washer after the final spin, then the door will not unlock. Select Drain/Spin or Spin Only to remove any remaining water from the washer. The door should unlock at the end of the cycle.   For models that have Rinse/Drain & Spin,  push the Extra Rinse button to turn off the rinse to remove excess water.

Is the door locked and the Add A Garment light on?

If the Add A Garment light is on, then the washer door will unlock after the Pause/Cancel button is pressed once. Pressing the Start button will restart the washer at the same point where it left off in the cycle.

Is the door locked and the Add A Garment light off?

If the Add A Garment light is off, then the washer door will unlock after the Pause/Cancel button is pressed twice. The door will not immediately unlock while the cycle is running due to a possible high-water level in the washer, high-water temperature, tumbling or spinning. It may take up to five minutes for the washer to stop spinning and draining before the door will unlock. You will hear the door click when it unlocks.


Front load washer Display shows F21 or F02






This error code indicates that drain times are longer than expected.

Is the drain hose kinked or clogged?

Make sure the drain hose is not kinked or clogged. Straighten the hose for adequate water flow. Remove any blockage from the drain hose, drainpipe or utility sink. Use the U-shaped drain hose form on the drain hose, and secure the drain hose. See the Installation Instructions for details; find them by entering your model number in the search tool below.


Are you using HE High Efficiency detergent?

Use only HE High Efficiency detergent. Using non-HE detergent, or more than the manufacturer’s recommended amount of detergent, can cause excessive suds. The excess suds will slow or stop the removal of water from the washer.

Concentrated detergents labeled 2x and higher will require a small amount of detergent based on load size. Always follow the manufacturer’s recommendations.



To remove the error display, press Pause/Cancel twice.


If Pause/Cancel does not work:

  1. Unplug the washer or disconnect the power for one minute.
  2. Plug in the washer or reconnect the power.
  3. Re-select the cycle and press Start.

NOTE: If the error remains on the display, and all of the other conditions above have been checked, call for service.

Front Loading Washer Leaving Clothes Damp or Wet

Customer Concern:

Dryer performance may be affected. Some loads (particularly larger loads) will come out very damp or wet when using an Automatic Cycle. These are front-load style dryers, like the one pictured below:


Drying time is too short in the Automatic Cycle—it may have an incorrect console installed.

Confirm affected model via chart or service pointer attached below.

All Serial Numbers are affected





Step 1

The first remedy is to instruct the customer to change the Automatic Default Settings to “3” as indicated on page 8 of their Use and Care Guide (W10296184) and as outlined below. If this does not resolve the concern, refer the consumer to Service to determine if dryer has incorrect console. That process is outlined in the 2nd part of this process, and will require service.

Changing the Automatic Default Settings:

IMPORTANT: Your dryness level settings can be adjusted to adapt to different installations, environmental conditions, or personal preference. This change is retained and will affect all of your AUTOMATIC Cycles, not just the current cycle/load.
If all your loads on all AUTOMATIC Cycles are consistently not as dry as you would like, you may change the default settings to increase the default dryness level. This change will affect all of your Automatic Cycles.
There are 3 drying settings, which are displayed using the WET, DAMP, and COOL DOWN indicators (see figure below):

1. (factory preset dryness level) – WET indicator lit.
2. (slightly drier clothes, 15% more drying time) – WET and DAMP indicators lit.
3. (much drier clothes, 30% more drying time) – WET, DAMP, and COOL DOWN indicators lit.
To change the AUTOMATIC default settings:
NOTE: The AUTOMATIC default settings cannot be changed while the dryer is running.
1. Press and hold the TEMP button for at least 6 seconds. The dryer will beep, and the current drying mode will be displayed.
2. To select a new drying setting, press the TEMP button again until the desired drying setting is shown. NOTE: While cycling through the settings, the current setting will be lit solid, but the other settings will flash.
3. Press the START/PAUSE button to save the drying setting and exit to standby mode. NOTE: To exit without saving, press the POWER button.
4. The drying setting you selected will become your new preset drying setting for all AUTOMATIC Cycles.


See the attached Service Pointer Below.


Servicer Additional Questions

Step 2

The 2nd part of this process is to determine if dryer has incorrect console. This will require a service technician.
Method 1: On the back of the PCB there should be a purple label with the part number W10443970. If the label is white and there is another part number, the wrong console is installed for that model. Order replacement console by model number.
Method 2: Enter service diagnostics. Once entered, press the first button that was used to enter service diagnostics, and then press “START.” Dryer should start and the Wet, Damp, Done, and Hot LEDs should be lit. If the Low LED is lit, the wrong console is installed for that model. Order replacement console by model number.


Broken Lid Lock on Top Load Washers

Customer Concern:

Lid Lock may break if the customer tries to raise the lid when locked.


The Customer may try to force open the lid when it is still locked. Unit may still be spinning slowly, and lid will not unlock until basket has come to a complete stop. Because these washers are nearly silent during this final “wind down”, consumers think that the cycle is complete, and try to force the lid open.


Design changes were made to the Lid Lock “Slider” to increase strength and enhance the robustness of the lock.
Order Lid Lock Kit # W10404050 and install following the instructions supplied with the kit.
Kit contains:
1 – W10238287 – Latch
1 – W10392041 – Bezel (white)
1 – W10392092 – Bezel (grey)
1 – W10404048 – Instruction Sheet

Confirm affected model and serial range via service pointer attached below:





















All Serial Numbers are affected.



Water is in the dispenser – Frontload washer

Water is in the dispenser – Front-load washer


About 2 tablespoons of water will remain in the dispenser at the end of the cycle. Fresh water flushes the products out of the dispenser at the right time, but a small amount of water will remain. Allow the cycle to complete, before opening the dispenser drawer.